Frequently Asked Questions
How long does the procedure take?
To ensure that a perfect job is done and you get professional eyelashes, it takes 1 1/2 to 2 hours for a full set of classic lash extensions to be applied. Volume Lashes could be upwards of 2 hours. My aim is to leave you looking stunning and glamorous, so no step can be skipped. Please allow me the proper time to do a professional job. If you need an infill, it will take 40-90 minutes to bring your lashes back to perfection. It helps if you come with clean eyes. This allows me more time to perfect those beautiful lashes.
Can I use an eyelash curler with my extensions?
No!!! I do not recommend using mechanical eyelash curlers on your extensions as this will damage the extensions and could also damage your natural lashes as well. I do offer a heated curling solution that you can ask me about or we can adjust the curl of your lashes if they are not sitting up as much as you like.
What I should expect?
It starts with you reclining into a comfy chair. And with your eyes closed, I begin applying the Eyelash Extensions. Soothing music plays in the background and you are more than welcome to have a lash nap. The process is so comfortable and relaxing that many of my clients fall asleep and wake up with beautiful eyelashes. You should feel no discomfort whatsoever.
What sets you apart from other eyelash salons?
I use the highest quality glue and lash extensions on the market today. I take pride in my work and guarantee everything. I am highly trained in multiple procedures and techniques of lashing in order to give you the best eyelashes suited to you, your face shape and eye shape. Did you know that it is not one eyelash style for every person? With different curls and application styles I can lift a downward turned eye or help correct someone who has a wide set of eyes.
How do I take care of my Eyelash Extensions?
You are making an investment in yourself by having beautiful eyelashes extensions. I want to give you the best advice to make them last as long as possible. Eyelash Extensions will usually last for 2-4 weeks and if you look after them upwards of 6 weeks. So to keep them looking beautiful for longer follow these instructions below.
Remove all eye makeup and clean your lashes preferably with an oil free make up remover. (If you come to your appointment with clean eyes then this allows me more time to apply your lashes)
Do not use moisturizer around your eyes the day of your appointment, and only use oil free everything around your eyes afterwards. Best to use nothing.
Set aside ample time for your appointment so we don't feel rushed. A full set of eyelashes usually takes between 1.5 to 3 hours. Depending on the type you choose. If you show up late to an appointment there is no guarantee that we will be able to provide a full set with the time left over. A rebooking may need to be done.
No form of liquid should come in contact with the eyes for at least 24 hours. This means no swimming, steam shower, spa or hot tub. Also take the day off your workout as sweat in your eyes will also be an issue. The glue we use needs time to cure for long lasting eyelashes.
Only use 100% oil free make up remover, mascara, and eyeliner. It is recommended that you do not use these at all but if you must please be sure they are oil free. I can give you some recommendations of brands. Just ask.
Follow the guidlines on the complimentary after care card given at your first appointment.
What are infills?
Infills are the key to maintaining your lush new eyelashes. The Eyelash Extensions shed gradually over time. Typically you lose anywhere from 1 to 3 lashes automatically every day. To maintain the luster and fullness of your eyelash extensions, Infills are required once every 2 to 3 weeks. We simply apply individual Eyelash Extensions to the spaces available, bringing perfection back to your look.
Can I apply mascara to my Eyelash Extensions?
With the quality Eyelash Extensions we provide you, you do not need mascara. However, if you do insist on using some mascara, ensure that you steer clear of oil-based mascara. Use water based mascara instead. Oil based mascara will weaken the effect of the bonding agent and cause the Eyelash Extensions to fall off your natural lashes sooner than you would like. If you would like to use mascara and don't feel you can go without it then please discuss with me on which kind is best for eyelash retention. I can point you in the right direction.
What happens if I choose to have my eyelash extensions removed?
If you would like your eyelash extensions removed it is no problem. It usually takes between 20 and 30 minutes. We use a specially formulated gel that dissolves the glue so that there is no damage done to your natural lashes. Please note that it is dangerous to attempt to remove the extensions by yourself as this can cause damage to your natural lashes.
I have no natural eyelashes at all, can I wear Eyelash Extensions?
Eyelash extensions can only be applied on natural lashes. That is what holds them. You do need some natural lashes in order to receive a full set. Clients who are currently undergoing chemotherapy or suffering from alopecia, trichotillomania and other related diseases cannot undergo our procedure or wear Eyelash Extensions.
What if I have my eyelash extensions done at another salon? Will you do an infill for me?
This would have to be discussed before you book your appointment. Generally as a rule of thumb I do not infill someone else's work unless I know the quality and products they use. If you come to your appointment with lashes applied from another salon this will most likely mean that a full removal and re-application will be done.
What if I have gaps and or damage done to my natural lashes? Can they still be applied?
The best thing to do here is contact me and we can setup a free consultation so I can see what damage there is. There are stacking and capping technique's that I am certified in to bridge certain gaps and create the look of full lashes. I do also sell products that repair damaged lashes and aid their growth. Feel free to make enquiries about these products.
Will eyelash Extensions ruin my natural eyelashes?
Absolutely not!!! Technicians that are properly trained know how to apply eyelash extensions to not overweight the natural lash. There are many different weights and curls of eyelash extensions that can be used. I would first look at your natural lashes and only apply what they will be able to comfortably hold.
I am a bride to be looking for eyelash extensions. When is the best time to book for this?
We recommend booking 2 weeks before your wedding date to receive your full set. This way if there are any reactions at all they can be removed and you can still enjoy your wedding. If all is well then when it comes closer to your wedding date you would then need to book for an infill appointment. We recommend 1 or 2 days before your wedding date to have this done.
I have sensitivities to makeup and/or other beauty products. Can I still have eyelash extensions?
Especially if you are sensitive you should discuss this with me first. I can book you in for a patch test to ensure that you will not have an allergic reaction to the full procedure. This is normally done at least 48 hours before your full appointment and takes about 10 mins to perform.
What are the different types of eyelash extension styles?
How do I choose the look I want?
I will consult with you to understand what style you are looking for and what will work best with your face shape, natural eyelashes and how your eyes are placed. I can make a droopy eye seem lifted with specially placed eyelash extensions. I have taken an extra "eye styling" course to give you the best possible look for the different face and eye shapes that everyone has. This is eyelash extension styling at its finest. It is not one style fits all.
Does it hurt to get your eyelash extensions done?
Absolutely not!!! In fact the experience is quite relaxing and enjoyable. You are placed on a soft reclining chair and covered with a blanket (If you choose). Your eyes are closed through the entire process; while you relax you listen to music playing in the background. "I take requests!!" Most of our clients actually fall asleep during the process and wake to beautiful lashes.
What if I have other questions?
Please contact me and I would be more than happy to answer all your questions.
Why are eyelash extensions so expensive?
Applying a set of eyelash extensions is a very intricate skill that should only be undertaken by a trained professional. Clients put their faith into the technician that they choose. They are working on a very delicate area with sharp tweezers and strong adhesives. The products used are of the highest medical grade quality and, as such are very expensive to purchase.
I have lost a few eyelash extensions in the first 24 hours. Is this normal?
Yes it is completely normal, the average person loses between 2-3 lashes per eye, per day, so this is not unusual. If you have received volume lashes this will look like more, but rest assured you will loose a few daily through the natural shedding process.
Why have I lost alot of eyelashes in one eye only?
This is a good indication that you may sleep on that side during the night, This puts pressure onto the bonds of the eyelash extensions and can cause them to fall off. You are not really aware of what you do when you are sleping. You may even be rubbing your eye without knowing. The only thing I can suggest when this is occuing is try sleping with a mask over your eyes. I have cliets who swear by them and their retention has improved drastically.
Do I need a break from eyelash extensions to let my natural lash repair and breath?
If you are wearing a good set of eyelash extensions, custom created for you, then you should never need a break and can safely wear them week after week, month after month, year after year. With the caviet that you are keeping them clean daily and not wearing mascara on them.
How do I prepair for my treatment?
Can some medications affect my ability to get waxed?
Yes. If you have been on Accutane within the past year, you cannot be waxed. Additionally, acne medications that contain Adapalen, Alustra, Avage, Avita, Differin, Isotetinoin, Renova, RetinA, Tazarotene, and Tretinoin should be avoided within three months of service. You may wax with caution if you currently use alpha hydroxy acids, salicylic acid, or benzoyl peroxide around treatment areas.
How close together should I schedule my waxing appointments?
Every person’s regrowth cycle is different. While some people get waxed every three weeks, some can go six weeks between visits. Try four weeks apart at first and go from there.
Should I take Ibuprofen before my visit?
There is no need for a pain reliever before your wax. We also ask that you do not drink alcohol before your appointment. Alcohol causes dehydration, and when you are dehydrated, your skin is more sensitive.
Do I need to be careful what I put on the newly waxed area?
Creams, moisturizer, deodorant, and lotions can all clog your pours, so don’t use them for several hours after your wax.
What should I wear to my appointment?
Wear something comfortable! You will be more comfortable after waxing if you wear looser clothing. Dress so that the area you are waxing is easily accessable.
Do I have to wait to wax after a skin peel or microdermabraision?
Yes. You should wait approximately one month to get waxed after a skin peel or microdermabrasion procedure.
Will my hair grow back darker or thicker?
No! Quite the opposite. Your hair will grow back with a finer texture, and it will be easier to remove at your next appointment. The best part is that the more you wax, the less it hurts!
Can I still get waxed if I have eczema/psoriasis?
While these conditions do not prohibit waxing, I do not apply wax over irritated skin.
How long does my hair have to be before I can get waxed?
A good rule of thumb is if you can pinch it, you can wax it. In essence, there must be enough hair for the wax to take hold. If you are a first-time waxing client, your hair should be slightly longer – approximately a quarter to a half an inch long. This will make your waxing experience more comfortable, and we will be able to effectively remove all the hair.
Will the waxing process cause bleeding?
First-time bikini and underarm waxing can sometimes cause minor bleeding, but this is nothing to worry about. Both areas are sensitive, and if you have been shaving for a long time, the hair here will be thick and coarse. When the hair is like this, it can bring drops of blood up with it when detached from the follicle. This is completely normal and nothing to be alarmed about. With regular waxing, bleeding will not occur as the hair grows in finer and thinner.
Can I exercise after geting waxed?
You should avoid working out for 48 hours after your appointment, since perspiration can irritate newly waxed skin.
Should I shave between visits?
While it may be tempting to shave or trim, don’t do it! Shaving between visits will remove more hair growth. If you are tempted to shave or trim between visits, try scheduling your appointments closer together.
What is hard wax?
Hard wax is a special polymer that “shrink wraps” the hair for ease of removal, particularly on difficult hair growths. It sticks to the hair and not the skin, allowing for a less sensitive waxing experience, and reduces the discomfort of waxing by 50 percent.
Is it safe to wax while I am pregnant?
Yes, it is perfectly safe to wax while you are pregnant. Women can and have been waxed right up to their due date! Please be aware though that that the hormones of pregnancy may make you more sensitive to pain, but waxing frequently will eliminate much of this discomfort. Remember, that every pregnancy is different, and if you have concerns, consult your doctor before waxing.
What happens if I get sunburned between visits?
If you get a sunburn, just wait for it to heal before getting waxed again. This will prevent your skin from lifting during the waxing process, which can hurt. This same guideline applies to rashes and other skin conditions.
Why Wax to begin with?
Waxing is one of the best ways to temporarily remove unwanted hair. It is more effective than shaving because it removes hair from the roots, not just from the skin’s surface. Over time, hair in waxed areas regrows lighter and sparser or not at all.
Even fine hair shadows the face, distorting and aging your features. Waxing the brows opens up the eyes, providing a non-surgical facelift. You keep the hair on your head well-maintained, so why not everywhere else?
Will I get ingrown hairs?
What kind of wax do you use? I have some allergies or sensative skin.
The wax that I use is from Starpil. It is a hard wax that works great for large areas such as legs, underarms and the bikini area. I use a soft yellow strip wax to do the eyebrows and smaller areas where more precision is needed.
Is there an age limit for getting anything waxed?
I will wax clients of any age, (within reason) but if you are younger than 18 we do require a parent to accompany you to sign our waxing consent form.
What all is included in the full facial wax?
The Full Facial Wax can include any area that you would like, but typically it includes an eyebrow shaping, upper lip, and chin wax. Some clients like to have their cheeks and sideburns waxed as well. It's really whatever you prefer!
How do you keep your implements sanitized and ensure things are kept safe?
All of my re-usable tools are fully scrubed with soap and water, then left to sit in a solution called CS-20 for 20 minutes. This is above industry standards. The wooden spatulas are never re-used and the towels are replaced in between every client. They are also washed with bleach.
What should I do before my appointment to prepair?
Complete all other beauty services the day before like nails, waxing, facials and massages.
What should I do after my appointment?
Stay away from all moisture until your first shower. This means no showers, work outs, crying, cleaning, lotions, and no liquid foundations on the skin. Your tan needs the proper time to develop. If you need this "be careful time" to be shorter please ask for a rapid tan.
What can I do to preserve my tan?
How long will my spray tan last?
Your spray tan should last anywhere 5 to 7 days, depending on your aftercare. If you would like it to last longer please ask me how we can make that happen.
Aren't spray tans orange?
Not this one! The orange discoloration is due to improper application, color mixology, or improper skin care either before or after your spray tan. Follow our prep and aftercare instructions and you will be the perfect shade of bronze.
Do I tan naked?
How long does an appointment take?
Your spray tan will usually take 15–20 minutes, but I can’t get enough of you. So I allocate a full 30 minutes for each client.
Can I still tan in the sun with a spray tan?
You can, but why age prematurely and damage that beautiful skin of yours?! Seriously, wear SPF babe. Spray tans provide no UV protection.
Why spray tan anyway?
It just feels good to look good. Spray tanning is a fun, safe and simple way to get a beautiful tan without damaging your skin.
How old do I have to be to spray tan?
You must be 16 to book this service with me or have a parrents signed consent.
How long will it take before I see results?
Right away!! You will automatically see your skin darker when you end the session. This will increase within the next 12 hours before your shower.
Lash Addixx Information & Policies
Are you Durham Health Certified?
Yes! I take great pride in ensuring that my spa is meeting all the Ontario Ministry of Health codes. I go above and beyond to ensure you are in not only a relaxing but safe environment. Please check the Durham Health Department website - Know before you go!!
Are you insured?
Yes, in the unlikely event that something happens while you are at Lash Addixx you will be covered.
What is your cancellation policy?
We have all changed procedures to adapt to the changing world. Covid-19 has opened all of our eyes. Therefor my cancellation policies have been adapted. I do not want you to feel like you should come in if you are not feeling well. Therefore, you are able to cancel or change your appointment within 24 hours of your appointment time. No shows will automatically need a credit card on file and full payment of the next booking service prior to booking your next appointment. If you wake up the day of your appointment not feeling well then please let me know immediately so I can try to fill your spot.
What forms of payments do you accept?
I accept cash, debit, email money transfer and all major credit cards.
Do you offer refunds?
I do gaurantee all of my work, but you will not be offered a refund. I have spent my time and product on the service. If there is an issue please contact me right away and we will work through it together.
What do you use to clean your implements?
I am Durham Health Certified. I first wash all my implements and then they then sit in CS-20 for 20 minutes.
Will I be in contact with anyone during my visit to Lash Addixx
You will only be in contact with me. I will have no waiting room and only 1 person is booked at a time to avoid unnessasary contact with others.
What do I do once I arrive at your salon?
Please ensure that you arrive at your scheduled time. Please let me know that you have arrived by call or text messaging me at 647-985-7669. Please wait in your vehicle until I let you know it is safe to enter. I want to ensure that you are not coming into contact with others as well I need the time to ensure that a thourough cleaning and disinfection takes place inbetween clients.
Can I bring someone to my appointment?
No sorry, I will only be allowing one person in my salon at a time to reduce risk.
Do I need to wear a mask during my visit?
Yes you will be required to wear a mask during your visit. I will be wearing one as well. This is to protect both of us and help lower the risk and spread of Covid-19. It is impossible to do a service and stay 2 meters apart so this is mandatory. Currently Health Canada has advised we are allowed to remove our masks to perform certain procedures such as waxing, spray tans, laser hair removal or teeth whitening.
I have sensative teeth. Will this make it worse?
Short answer....No. The system we use causes little to no sensativity to your teeth. If you have sensative teeth I recomend using Sesodyne toothpaste.
What is the difference between your system and a dentist office system?
We use the same type of gel and light that the dentist's use. The only differance is the cost. We can whiten your teeth the same at a much less price.
How long do the results last from teeth whitening?
Average results for the whitening gel that we use is 6 months to 1 year. This this also depends entirely upon your own tooth enamel and on your habits.
What are the aftercare instructions?
We ask that you have a water only diet for at least 2 hours. 4 if possible. We also ask that within the first 24-48 hours you not put anything in your mouth that would stain your teeth. Red wine, coffee, tea, tabacco. Brightly coloured foods. The pours in your teeth will be open and thus will stain your teeth again. Please wait. You will be happy you did.
Would my insurance cover this procedure?
No, I have never seen an insurance company cover this as it is cosmetic.
I had the treatment and now I have white spots on my teeth. What is that?
This does not happen to everyone, but if you do get white spots they will typically disapear within 24 hours. This is calcium that is in your teeth. This is not cause as a result of the treatment but the treatment will bring out exsisting spots more clearly.
Who should not undergo teeth whitening?
If you are pregnant or lactating you should not do this.
What should I expect from the results?
We typically see up to 3 shades whiter with the first 20 min treatment. I recommend doing 3 treatments at 15 mins each to get up to 8 shades whiter.
How is the procedure done and how long does it take?
The full procedure takes about an hour. You will do 3 treatments of 15 minutes each. Rinsing and reapplying in between each one. This should be done one right after another for the best results.
How do I know i'm getting results?
Before your procedure we do a colour check with a tooth shade aparatus. Once finished we check the colour again and verify how many shades whiter you got. The results are immediate.
Laser Hair Removal
Does laser hair removal hurt?
Laser hair removal is not completely painless, but it doesn't hurt most people. Depending on the area and how dense your hair folicles are there it may be a warm sensation. If you are overly sensative to pain, you should prepare yourself for some minor discomfort. For a few days after the procedure, the affected skin may be red and a bit tender.
What should I expect during the hair removal procedure?
* Hair removal is done in a few sessions depending on the area being treated and the quantity of hair.
Can all skin types get laser hair removal?
With the laser machine that I have, I can treat all skin types. Even the darkest tone will get amazing results. This is because I use a tripple wavelength diode machine.
How many sessions will I need?
You will require multiple sessions to acheive a more permanent or satisfactory solution. After the first treatment, many people will have less hair for only a few months. The hair will grow back. It will however, be finer and lighter than before. This is why you need to follow the timeline that is setup for you during your first initial consultation.
What should I do in the days before Laser Hair Removal?
You should not be plucking or waxing for 6 weeks before your procedure. Laser hair removal works by targeting and destroying the hair follicle, so the follicle must be intact.