Question 1

Are you Durham Health Certified?

Accepted Answer

Yes!  I take great pride in ensuring that my spa is meeting all the Ontario Ministry of Health codes.  I go above and beyond to ensure you are in not only a relaxing but safe environment.  Please check the Durham Health Department website - Know before you go!!
 
http://healthinspections.durham.ca/Portal/Facility/Details/c1708ef0-3c47-48c1-9cbf-e51883fd7cc0

Question 2

Are you insured?

Accepted Answer

Yes, in the unlikely event that something happens while you are at Lash Addixx you will be covered.

Question 3

What is your cancellation policy?

Accepted Answer

We have all changed procedures to adapt to the changing world.  Covid-19 has opened all of our eyes.  Therefor my cancellation policies have been adapted as well.  I do not want you to feel like you have to come in if you are not feeling well.

If you wake up the day of your appointment not feeling well, then please let me know immediately so I can try to fill your spot.  You can do this easiest by texting to 647-985-7669.

If you need to cancel, reschedule or are a no-show within 24 hrs. of your appointment, you will not be charged for the missed appointment, however you will need to pay upfront and in full for your next appointment upon booking.

This is considered a booking fee.  It is non-refundable if you cancel or reschedule within 24 hours or do not show up for your next appointment.  This is however used to pay for your next appointment once completed. 
 
This is a small business so please be respectful.
 
Also please arrive on-time.  If you arrive late this will erode into your allotted appointment time not the next clients.

If you are a no-show to your appointment the same policy applies concerning the booking fee as stated above, but you will also loose any credit that you have on-file for any referral bonuses.  This is compensation for your missed appointment as I can't possibly call anyone in to fill your spot last minute.

Question 4

What forms of payments do you accept?

Accepted Answer

I accept cash, debit and all major credit cards.

Question 5

Do you offer refunds?

Accepted Answer

I do gaurantee all of my work, but you will not be offered a refund.  I have spent my time and product on the service.  If there is an issue please contact me right away and we will work through it together.

Question 6

I bought a Laser Hair Removal package and need to reschedule my appointment.  What is the best way?

Accepted Answer

If you bought a laser hair removal package and need to reschedule you can do this online at www.lashaddixx.com.  If it is within 24 hours of your appointment you will not be able to use this option.  Please text me at 647-985-7669 as soon as possible to let me know you are unable to make it.  As it is within 24 hours of your appointment however, I am unable to fill your spot, so it will count as one of your appointments that you paid for already.

Question 7

What do you use to clean your implements?

Accepted Answer

I am Durham Health Certified.  I first wash all my implements.  They then sit in CS-20 for 20 minutes.

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